ORDERS
All orders are printed to order. Once your payment is completed, this will automatically be sent to the print shop who will start printing usually within 12 hours. If you have made a mistake with your order, you must inform us within 12 hours of payment for us to amend/cancel the order.
SHIPPING
All orders are sent via Royal Mail 1st Class Signed For or 2nd Class Signed For service. If the order is large, then this may be replaced by DPD courier service (signed for) or other courier at our discretion.
All items are shipped usually within 2-3 days but can take longer. Please allow 14 days from order date before contacting us about your order.
In the event of none delivery, we need to be informed within 45 days of the order date for us to investigate where your parcel is. We are at the discretion of the parcel/shipping company regarding investigations and therefore could take time to conclude. If it is deemed your parcel has been lost, we will replace it as quickly as possible once confirmed.
PACKAGING
Most orders up to a certain size will ship in either a small, medium or large paper mailers. These mailers are bespoke, manufactured specifically for use for our orders.
Clothing items such as t-shirts and hoodies are folded neatly into these bags; to save on packing materials and reduce waste we do not pack items into individual bags before they are shipped in these mailers.
Our paper postal mailing bags are manufactured from responsible, sustainable sources to comply with FSC certification. The paper is both compostable and degradable, and paper mailers can be easily recycled, making this an extremely eco-friendly option. The weather-proof parcel protects its contents during transit.
BOXES
Cardboard boxes are used for orders too bulky for our large paper mailers. They work in just the same way though; clothing items are folded neatly into them, and any products requiring special packaging (such as mugs) which are shipping with clothing items are packed in their own packaging first before shipping in a box.
MUG BOXES
Each mug ships in a smash proof mug box. These are designed specifically for protecting mugs during transit.